Scoring = 80
Out of a possible 
100 points:

Overall: 80
100 points

Available Contact:

Customer support:

Negative score - 20

no Live Chat -10

Support hours limited 
due to office closure. - 10

Technical support:
Local, National Toll Free, and International
telephone technical support is available
Monday - Friday 6 AM - 10 PM (MST) and
Saturday 8 AM - 6 PM (MST)

Sales Support:
Local & International Telephone 
sales support is available:
Monday - Friday 6 AM - 10 PM (MST) and
Saturday 8 AM - 6 PM (MST)

Average email tech support response is 10  minutes when open, 9 hours when closed on weekdays and 12 to 24 hours response on a weekend.

Telephone "on hold" is rare, but if placed on hold you're usually connected or re-connected within four minutes or less.

Customer support personnel are courteous and see each issue through to completion.

Facility supervisors and engineers are always 
on stand-by for handling of unusual problems.

Quality of Web Servers and other  IT equipment:

Useful extras and special features offered: