Scoring - 75  
Out of a possible 
100 points:

Overall:

Available Contact:

Customer support:

Negative scoring
- 15 points 

No live chat. 

Toll Free limited,
1 hour per month.

Limited hours for 
support and sales.

Two free technical support modes available:
Telephone, and email. Limited toll Free.

Limited Web Hosting Sales: 
Open from 7:00 AM to 5:00 PM PST, Mon - Fri

Limited Technical Support:
Open from 5:00 AM to 10:00 PM PST, Mon - Sat. 

Average email tech support response is 15  minutes during open hours, up to 12 hours when closed. Telephone "on hold" is rare, but if placed on hold you're usually connected or re-connected within two minutes or less.

Customer support personnel are courteous and see each issue through to completion.

Facility supervisors and engineers are usually
on stand-by for handling of unusual problems.

Quality of 
Web Servers
Negative scoring
- 20 points

Useful extras and special features offered: